A Chatbot is an AI based Computer programme which imitate human conversation in the form of text. It is basically used to interact with several customers, to give solution to their queries & to continue communication at a more formal level. Even it helps in reading & getting information, & even buying for that matter.
Chatbots is becoming an important part in the few recent years & still lasts in 2019. Chatbots are an AI powered online tools operated by computer software to facilitate human conversation. Chatbots accumulated with a program which is consisting with some common and mostly asking question by user’s side.If the program will set up with the particular answers for the usually asked questions, then chatbots can answer each question of individual consumers instead of spending much time & energy to answer them.
The best part of Chatbots is that it is machine learning software. Chatbots system can implement in any place like on your website, on Facebook or on your customer service portal to interact with your consumers.
Many choose Chatbots as the best communication medium as they are flexible for 24*7, reply back quickly, perfectly programing with purchase history of a particular product amp; never lose patience. Chatbot Best in customer service, meeting customers all expectations, automating repetitivetasks. For example, Uber chatbots help customers to easily hire cars via mobile app, Google maps.
When Chatbots are interacting with users, they can be programmed to collect data, observe consumers behavior& buying pattern of the customers. Using these data, businesses can get knowledge of the consumers’ mindset & their buying pattern.
Chatbots are secured, easy to use & engaging. Though the concept of AI was introduced for the first time, still people are easily connected with the idea of Chatbots. After investigating the market it has been proved that 57% consumers chose live chat to get solution of their queries.
This quality of Chatbots has made people to easily accept the concept of Chatbot in Digital Marketing. Chatbotsarecomputer software that can be organized with a set of questions & answers. It is cost-effective & easy to set it up.
1. Better service provider – Chatbotsare programmed to communicate with consumers on live chat. The Chatbots is already programmed to answer all users queries.
• 24*7 service provider.
• Reduce customer’s time.
• Utilize the manpower for more creativity.
2. Connect customer after the sales done by them – Chatbots can manage active users, connected with website & follow up them by sending message to users& that affect Digital Marketing.
3. Exhibits your brand dynamically – Chatbots indirectly promote a brand by communicating with users about brand benefits, discounts & other promotional offers. It is also programmed to measure consumer’s engagement.
4. Assemble &Data Analysis – Chatbots collects data & investigate consumer’sbehavior.Its innovation helps to understand user’s mindset & their buying pattern.
.5 Collecting the basic information from leads – Chatbots are personalized to collect the details like the users contact information, if they are already bought the product or not.
6. Scheduling – It can schedule a sales call, customer service call or boarding session for your consumers.
7. Answering FAQs – Chatbots always answer all the queries comes from consumers in real time. In this way users will get all the information in a satisfactory manner.
8. Greeting the first time customer on your website – If you have a business, there is obviously a representative who greets every consumer, like a first visitor.
9. Enhance traffic – Chatbots can increase traffic by solving the queries of users in real time. A human can interact with three users at a time whereas Chatbot can interact with many.
10. Improve user experience – Each consumers expecting quick response from a website when they visit one site. This innovative technology deal with users by providing relevant information on their all queries in real time.
11. Social Media Marketing – Chatbots can be incorporated with some social media platforms to solve basic level queries of users.
Let’s glance at some other benefits of Chatbots –
• Available for 24*7
• Time saving
• Fast & responsive.
• Collect data
• Analyze data.
• Chatbots can transform visitors to buyers with real time conversation.
• It is programmed software for database collection, cross referencing & demographic analysis.
• Chatbots provide a dynamic, real time & proper interface.
Chatbots make marketing easier by saving Time & Energy. It can manage all the information of the marketing process like gathering contact details & information of sales call.
Chatbots can automate a huge part of the marketing process, so that marketers can maintain a higher volume of marketing conversations which helps to close more sales as a result.
Presently, in digital marketing Chatbots play an incredible role to take your business to the next level? Here are few Chatbots practices mentioned below:-
1. Keep it simple – Always keep your Chatbots programming with the questions &answers which are programmed with your Chatbotssimple (especially when it is starting for the first time). How more simple your Chatbots strategy is, the better you can maintain it & the more successful you will be.
2. Make your Chatbots conversational – No one wants to feel like they are interacting with a robot. If you expect your Chatbots to drive better results, you need to set your Chatbots with simplicity & personality.
3. At first if you don’t succeed, try again – As Chatbots are new trend it should go through some trial and error. You need to be eager to try new things, test new strategies & overcome all the blocks to try again.
There can be a huge difference between marketing & sales where marketing does not know how sales can be successful, & Sales also does not know how marketing planning should be set up.
Chatbots are the best way to fill out the gap between marketing & sales by assembling data, qualifying leads &helping sales team to reach the goal.
Consumers always visits a website & wants a wonderful experience which Chatbots can provide them & connecting the potential users to your brand. Now you know the basics of Chatbots, so you are ready to accept the future and include this AI powered Chatbots into your digital marketing strategy and drive the exclusive results for your exclusive brand.